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Frequently Asked Questions

Do you have any question? Check here the most FAQ

Where is Sala Apolo and how can you get there?

We are on the street Nou de la Rambla, 113. These are the best options to get there:

  • Metro: Paral·lel (Lines 2 and 3)
  • Bus: 21, D20, H14, V11 and 88, N0 and N6
  • Taxi: Av. del Paral·lel 61; C / Vila i Vilà, 60
  • Bicing: Av. del Paral·lel, 58

What are the nearest hotels?

The closest hotels to Apolo are: 

Where can you park?

We do not have an own parking, but these are some addresses of the closest parkings to Apolo:

  • Parking Tryp: Av. del Paral·lel, 57
  • Parking Vila i Vilà: Street Vila i Vilà, 50
  • Parking Tres Chimeneas: Street Vila i Vilà, 44
  • Parking Saba Bamsa: Street de l'Abat Safont, 2

Is there access and areas for people with reduced mobility?

We do our best to be accessible to everyone, and our rooms are suitable for people with reduced mobility.

We also have an elevator to facilitate access to different levels and chairs that can be requested, the same day of the event, to the security personnel that you will find at the door of the venue.

Is there a cloakroom?

We have a cloakroom that starts working when the doors of the hall are opened. The cost of the service is 2 € per piece of clothing and it must be paid in cash. You can keep your bags and pieces of clothing in the cloakroom. It is compulsory to leave luggage, helmets, skates and other larger objects there, which cannot be entered in the hall.

To consider:

  •  In case of loss of the ticket, you will have to wait until all the garments have been delivered.
  • Apolo is not responsible for the objects deposited in the garments or bags.
  • Only one piece of clothing per hanger is allowed.

Have you forgotten to pick up a garment from the cloakroom?

 

Have you forgotten to pick up a garment from the cloakroom?

You can come and pick it up when Apolo’s doors open, this is the time when the cloakroom service is activated. The opening hours of doors vary according to the day and the event that is held, check them on our schedule page.

  • It is important to keep the ticket, or if you have lost it, to make a detailed description of the object or garment.
  • Garments are kept for a maximum of two months.

Where can you ask about lost objects?

Write an e-mail to help@sala-apolo.com and describe the object you have lost and we will answer you as soon as possible.

  • It is important to make a detailed description of the object or garment.
  • Objects are kept for a maximum of two months.

Do we accept credit/debit cards?

Credit/debit cards are accepted inside the venue, but if you want to buy tickets at the ticket office, it is recommended to take the amount in cash.

 

Do we have a smoking area?

In order to respect the neighbours’ rest, smoking is not allowed outside, but we have enabled a space for outdoor smokers in La (3), where you can also buy cigarettes. Smoking is forbidden in the rest of our facilities.

Do we serve food?

In La (3) you will find a space where we serve pizza.

What to do if you don't feel well during a concert or session?

If you feel unwell, contact our room staff (security, waiters, cleaning staff, etc.) and they will assist you. Sala Apolo has a first aid room.

 

Do we have a VIP area?

The sessions of our resident clubs Milkshake and Churros con Chocolate do have VIP areas. If you are interested, you can buy your VIP ticket in the event of the corresponding session on our website.

In the case of Nitsa Club, the balconies are freely accessible for everyone.

 

Do we have a guest list or discounts for groups?

We do not have such services. In case an exception is made, it will be specified in the event information that you will find on our website, on the page of the organizer of the concert/club session or on our social profiles:

You haven't received your email with the ticket or you can't find it?

If you can’t find the confirmation email, check your spam or junk mail folder. If it is not there, and you have bought your ticket on our sales platform, Notikumi, you can find it online by entering your data in the “My Tickets” section of the buyer’s platform.

If you have purchased the ticket on another ticketing platform, please contact it directly. You will find the contact email or telephone number on the corresponding website.

Where can you send your CV?

Can you buy tickets in advance at the box office?

Advance tickets are purchased exclusively through the Internet, you will find a reliable sales link in the event of our website.

Tickets will only be sold at the box office on the day of the event and at the doors opening hours indicated.

*IMPORTANT* 
Tickets will only be sold at the box office if they have not been previously sold online. It is recommended to buy the advance tickets online to avoid the risk of them running out sooner and to avoid crowds on the day of the event.

What  if your concert has been postponed or cancelled?

If a concert is postponed or cancelled, we will notify it in the corresponding event on our website's schedule. There you will also find what steps must be followed if you want a refund. In case of postponement, all the previously purchased tickets will be valid for the new date.

What time do the concerts end? And what about club sessions?

Concerts end approximately between 23.00 h and 23.30 pm on the same day and the club sessions between 05.00 h and 06.00 h the next day.

You can check the specific times of each event in our schedule.

Do you want information about Plastic Club?

Plastic Club is Nitsa Club's digital card that allows you to enter club sessions with benefits and discounts.

For more information please contact Nitsa:
www.nitsa.com
nitsaclub@nitsa.com

933 01 00 90

From what age can people get into Apolo?

The minimum age to enter a concert is 16 years old. Minors under 16 years of age may enter accompanied by their father, mother or legal tutor or by another adult, as long as they provide signed the authorization of minors

The minimum age to enter a club session is 18 years old, starting at midnight.

  • If the minors policy of a punctual event admits other conditions, it will be specified in the event information that you will find in the agenda of our website.

Is there a dress code?

The entry with T-shirts or emblems of sports teams is not allowed. You cannot enter with costumes or any of their accessories.

 

Can you bring a photo or video camera?

You can bring small and compact cameras or single-use cameras. Professional or Reflex cameras are not allowed.

 

Do you want to make a claim?

The claim forms can only be filled out in person during the hours in which the venue is open to the public. You must request it to the person in charge of the room.

Where can you send your CV?

If you are interested on working with us, you can send your CV to curriculum@sala-apolo.com

 

Do you have more questions?