English

FAQ's

Do you have questions? Check our FAQ section

How do you get to Sala Apolo?

We are on the street Nou de la Rambla,113. These are the best options to get there:

- Metro: Paral·lel (Lines 2 and 3)

- Bus: 21, D20, H14, V11 and 88, N0 and N6

- Taxi: Av. del Paral·lel 61; C / Vila i Vila 60

- Bicing: Av. del Paral·lel, 58

What are the nearby hotels?

The closest hotels to Apolo are: Hotel Paralel (**), Tryp Apolo (***), Hotel Autohogar (***), Hotel Coronado (***) or Hotel Universal (****).

Where can you park?

We do not have an own parking, but these are some addresses of the closest parkings to Apolo:

- Parking Tryp: Av. del Paral·lel, 57

- Parking Vila i Vila: Street Vila i Vila, 50

- Parking Tres Chimeneas: Street Vila i Vila, 44

- Parking Saba Bamsa: Street de l'Abat Safont, 2

Is there access and areas for people with reduced mobility?

Our halls are suitable for people with reduced mobility, we also have an elevator to facilitate access to different levels and chairs that can be requested, the same day of the event, to the security personnel that you will find at the door of the hall.

Is there a cloakroom?

We have a cloakroom that starts working when the doors of the hall are opened. The cost of the service is 2 € per piece of clothing and it must be paid in cash. You can keep your bags and pieces of clothing in the cloakroom. It is compulsory to leave luggage, helmets and skates there, which cannot be entered in the hall.

To consider:

-         In case of loss of the ticket, you will have to wait until all the garments have been delivered.

-         Apolo is not responsible of the objects deposited in the garments or bags.

-         Only one piece of clothing per hanger is allowed.

Have you forgotten to pick up a garment from the cloakroom?

You can come and pick it up when Apolo’s doors open, this is the time when the cloakroom service is activated. The opening hours of doors vary according to the day, check them on our website.

** It is important to keep the ticket or if you have lost it, make a detailed description of the object or garment.

*** Garments are kept for a maximum of two months.

Do we have a smoking area?

In order to respect the neighbours’ rest, smoking is not allowed outside, but we have enabled a space for outdoor smokers in La (3), where you can also buy cigarettes.

Do we serve food?

In the bar of La (3) a wide variety of food is served, with offer for vegetarians, vegans and gluten allergies, at any time of the night or day, while the rest of the halls are working.

Can you buy tickets in advance at the box office?

Advance tickets are purchased exclusively through the Internet, you will find a reliable sales link in the event of our website.

Tickets will only be sold at the box office on the day of the event and at the doors opening hours indicated.

IMPORTANT: Tickets will only be sold at the box office if they have not been previously sold online. It is recommended to buy the advance tickets online to avoid the risk of them running out sooner.

Have you not received your e-mail with the entry?

Get in touch with the ticketing portal where you bought the ticket.

Do we accept credit/debit cards?

Credit/debit cards are accepted inside the room, but if you want to buy tickets at the ticket office, it is recommended to take the amount in cash.

Where can I ask about lost objects?

Write an e-mail to help@sala-apolo.com and describe in detail the object you have lost and we will answer you as soon as possible.

Do we have a guest list, discounts for groups or VIP area?

We do not have such services. In case an exception is made, it will be specified in the event information that you will find on our website.

Is there a dress code?

The entry with T-shirts or emblems of sports teams is not allowed. You cannot enter with costumes or any of their accessories.

Where can you send your CV?

If you are interested on working with us, you can send your CV to curriculum@sala-apolo.com

From what age can people get into Apolo?

The room can be accessed after 18 years of age. Only in exceptional cases, which will be indicated in the information of the event, minors may enter accompanied by their father, mother or legal guardian or by another adult, provided they have signed the following authorization.

What time do the concerts end? And the club sessions?

The concerts end approximately between 23.00 h and 23.30 pm on the same day and the club sessions between 05.00 h and 06.00 h the next day.

Can you bring a photo or video camera?

You can bring small and compact cameras or single-use cameras. Professional or Reflex cameras are not allowed.

Do you want to know more about the Plastic Club?

For more information about the Plastic Club please contact: www.nitsa.com

Do you want to make a claim?

The claim forms can only be filled out in person during the hours in which the room is open to the public. You must request it to the person in charge of the room.

Do you have more questions?

Write to info@sala-apolo.com

¿La sala dispone de zona VIP?

Las sesiones de Nasty Mondays y Cupcake tienen zonas VIP. Si estás interesada/o puedes comprar tu entrada VIP en el evento de la sesión correspondiente que encontrarás en nuestra web.